Information We Collect
When you contact us by phone, email, or through our website forms, we collect the details you share with us. That includes your name, phone number, email address, service address, and a description of the electrical work you need.
We also collect basic technical information automatically when you browse our site. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit. We use this to keep our website working properly and to understand how people find us.
How We Use Information
We use your contact details to respond to your request, schedule your panel upgrade, provide an estimate, and keep you updated about the work. If you become a customer, we may use your information for billing, warranty support, and follow-up service.
We also use your information to improve our website, send appointment reminders, and share occasional updates about our services. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences, keep your session secure, and understand how visitors use our pages. Cookies are small files stored on your device that help the site function smoothly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us at (909) 850-3163 to get help with your electrical panel upgrade.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data about page views, clicks, and traffic sources. They help us make our site easier to use and more helpful for homeowners in Upland and nearby areas.
We may also use third-party services for scheduling, customer communications, and payment processing. These providers only access the information needed to perform their specific tasks and are required to protect it.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business. That includes sharing details with trusted service providers who help us with scheduling, billing, website hosting, and analytics. They are contractually obligated to keep your information confidential.
We may also disclose your information if required by law, to respond to legal requests, to protect our rights or safety, or in connection with a business transfer such as a merger or sale of assets. We never sell your personal information to third parties for marketing purposes.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain warranty records, meet legal and tax requirements, and resolve any disputes. When your information is no longer needed, we securely delete or anonymize it.
If you ask us to stop contacting you, we will keep a minimal record of your request so we can honor it in the future.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those team members who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us at (909) 850-3163.
User Rights
You have the right to ask us what personal information we hold about you, to request a copy, to correct any mistakes, and to ask us to delete it. You can also opt out of marketing communications at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. To exercise any of these rights, contact us using the details below. We will respond within the time required by law.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top.
We encourage you to review this page periodically. Your continued use of our website or services after any changes means you accept the updated policy.